Variable maintenance car maintenance Haikou owner: Zhonghua disappointing

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Recently, Mr. Wang complained users: end of last month, he drove himself bought less than a year of Brilliance China Junjie FRV series cars to the Ministry of Haikou Brilliance China Automotive Maintenance service. 20 minutes later, ready to launch vehicle for the oil, he found how are mobilized.

As a result, had become a maintenance vehicle maintenance vehicle, and this repair will repair more than 20 days. Today, Brilliance China's technical service department is still unable to identify the crux of vehicle breakdown, car was delayed more than 20 days, Mr. Wang headaches. After receiving the complaint, on March 20 morning, reporters have interviewed.

"Although more than 20 days, still guessing the reasons for failure" residential fuel cell

Mr. Wang told reporters reluctantly, after-sales service personnel first suspected high-pressure pump burned out, so get a new one up, but the fault remains. "Then they suspect a problem with the computer board, spent 10 days time to test the equipment sent over the computer board." Mr. Wang says with a smile, but after tests found no problem with the computer board. Then they suspected circuit problem, then check the line no problem after that. Yesterday said that may be security problems with computer sensors. "So far, maintenance department staff or the Mogao Qing specific cause of the malfunction. Revised more than 20 days, and also speculated cause of the malfunction, and now still do not know how to repair, Brilliance China automotive quality and after-sale technical service really is worried how I would not think of when buying a car is there such a strange thing, reach the people suffocate. " conductive tape

It is understood that, since the conservation of the fault car sent to Mr. Wang and his wife to work every day very easy. He was asked after-sales service department to give him a scooter, after-sales department is not to be ignored. Ten days later, when he Haikou 12315 Consumer Association who brought the Department after the sale, after-sales staff did not consult the Department of heads of department eventually offered him a scooter to use for many years. pvc tapes

Wang said that even with Zheliang scooter, because it is not automatic, when he was out if the business trip, his wife could not drive the car, it is still a lot of inconvenience to their lives.

"We are also hoping to fix the car as soon as possible"

Day, this reporter went to interview the sea Brilliance China after sales department, a Mr. Wang's license plate number they see as "Joan AOCRxx" black car parked there. Aftermarket head of the Department Miss Zhu told reporters that their maintenance personnel have been in view the failure of the Department, hoping to fix the car as soon as possible. Mr. Wang and his family on the inconvenience caused, they apologize.

When asked, "Why just 20 minutes of maintenance turned into maintenance, whether the car Brilliance China quality problems", the Miss Zhu explained: Mr. Wang's car existed before possible hidden faults conservation, conservation officers conduct may touch fault Department, there can be no man-made problems. As for quality, perhaps because their car had a potential fault, not shown to them. As for when the car can fix this problem, Miss Zhu said that this is hard to say, they need time to process, maintenance personnel can only be a part of a site investigation. They promised within a few days can car fixed, I hope Mr. Wang to understand.

Question: If the past few days, or failure to Wang's car repaired, how to prepare after-sales department to do? Miss Zhu answer, they will be invited to come view the Factory engineers must be able to fix the car. Why did it or who are not invited to exclude Factory car to malfunction? She said that after-sales department would like to minimize costs, reduce the resources to carry out car repairs.

Consumers may take legal measures

Part of the answer and explain the sale, Mr. Wang was deeply puzzled, and very funny: As a service, the interests of consumers should be ranked number one, let alone after so many days of investigation, with the causes of automobile production not able to find it? hard to in order to save costs on the "delay time consumers, harm the interests of consumers" as the cost? Haikou, China Brilliance obvious Diantaiqike such behavior, do not put the interests of consumers paid no attention.

"If the maintenance of the car thing drag on the consumer's interests, I will take legal measures, or else compensation, or else return transfer, no other way." Mr. Wang said with resignation.