Beware of business, "Chronic" excessive consumption of household appliances warranty

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Recently, City Consumers Association received numerous consumer complaints, reflected in the business of deliberately delayed, they watched their own repair products , formerly maintenance-free orders, it has been cleverly business passed on to his head.



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Consumer Zhang on April 11, 2006 in the city of a Electric Appliances City purchased a color TV. April 1 this year, less than a year with a color TV malfunctioned. Zhang find purchase invoices and found that the provisions of the warranty period from 10 days worse, so he quickly called business. City maintenance staff asked the appliance out the situation, promised to "go the last few days." But Mr. Zhang waited a week, and the other did not come. When asked when he called again, another waiter who answered the phone asked in detail about the fault situation, and left the phone Zhang pledged that "within two days, sent home to ensure the maintenance." Two days later, maintenance staff, or not see shadows. Would after seeing the warranty period, Mr. Lee to find appliance City, responsible to assure him that the past two days. Until 12 April, the city finally sent to TV appliances taken away. In the afternoon, the appliance called the city maintenance staff, told Mr. Chang, "TV repaired, must first pay the maintenance fee 300 yuan, to return machine." Zhang anxious: "clearly a warranty repair, why to pay maintenance fees?" The other replies, they have identified the time of repair is 12 April, and the color TV warranty deadline April 10 clearly exceeded .
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People in a mall in our city, Miss Zhu bought a rice cooker, even worse from the warranty period more than one month's time, pot line malfunctioned. She found several businesses, said the other maintenance personnel on a business trip, so she waited a few days. Until the warranty period has been 5 days, businesses have not contact with Miss Zhu. Miss Zhu huff, to find a mall, asked for free repairs as soon as possible, get the answer that can be revised, but the "free maintenance" and certainly not enjoy the service.





According to City Consumers Association to experts, China's home appliances, electronics and other kinds of products provides the "three guarantees" period, many businesses in the sales process, but also all kinds of goods were set on a different warranty , a clear commitment to the warranty period, consumers can get free warranty service. Some businesses may have re-sale, light service, when the product fails, the maintenance period of delay, so that some consumers enjoy with this the "free maintenance" service missed. Response, municipal CASE remind consumers: to protect their legitimate rights and interests of consumers in product failures, warranty near, the face of various business, according to "three guarantees" requirement argue. Businesses encounter delays for various reasons, be home repair, while allowing businesses recorded in writing repair time, so there is sufficient evidence after complaints to the Consumers Association. Meanwhile, the City Consumers Association also remind operators to integrity management, seriously its obligations in the warranty period on Shuaqi , it is should not fool the consumer.


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