Mobile "human damage" can only be challenged businesses have the final say - cell phones, artificial damage, businesses - telecommunications industry

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The days of buy a new language Mobile Do not throw no pressure appeared Huaping, take after-sale testing center several times, and the result is Mobile Be "human damage", it warned in his own pocket to have to repair it so that consumers Yu chest endless. Before this newspaper reported, "not squeeze not fall, mobile phone experience with a day of language" is man-made damage, "" article, the day the first time language mobile phone manufacturers contacted Yu, and recommended Mr. Yu to another day of sale specified in language service center for testing. But the final test results will still be "human damage", and know nothing about the Yu mobile phone technology can not help wondering, you said that man-made damage on the man-made damage to it? Is it business phone identification results the final say? This does not become a cell phone business, "not only as athletes, but also when the judge" it? In addition to factory designated testing organization, to provide Shanghai Mobile with no third-party quality control inspection agency?





Reporter has learned that the current quality problems when consumers experience mobile phones, and business service centers detected as "human damage", the manufacturers often refuse to identify the result for the consumer warranty. However, as most mobile phone manufacturers to specify the testing agency or commission, and not a third-party testing organization, testing center with after-sales service often does not provide a detailed test report, no wonder consumers will question the impartiality of its detection.
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"For the first time I went to test center, he (English phone-day inspection staff) looked at with the eyes said, 'man-made damage', the second to them (day language) Specific detection points, one on the admissibility written the 'maintenance of way: human damage', or there is not any detailed explanation, I want to know that I did not squeeze pressure, in the end it is how man-made damage on their own testing ... ... I really can not trust! " Yu told reporters.





-Day language is the answer to the press, the associated mobile inspectors have detected are "man-made damage." But the reporter asked, "day language should show that cell phone for the 'man-made damage' of the evidence, or there is no reason to refuse to provide warranty services for consumers," the request, as of press time, day language has given no reply.





Phone industry Bruce Lee told reporters that the majority of mobile phones currently available test points are commissioned by the manufacturers Proxy , The existence of mixed phenomenon, the consumer's interests. In such cases, the consumer better by relevant state departments to find third-party accreditation body.





Reporter from the Shanghai Bureau of Quality Supervision, 12,365 product quality complaints and reports, Centre understand that Mr. Yu's case is not the case, the complaint on the phone after-sales service are not uncommon in the 12365. But the reporter also understand that the Shanghai Bureau of Quality Supervision commissioned by a third party inspection station can not determine whether man-made damage phone in the end, 12,365 current handling of such incidents or mediation to consumers and manufacturers. Meanwhile, the Shanghai Inspection Station on the public telephone switch cell phone only "access permits" to determine the true and false, do not detect mobile phone quality.





Damaged in the end mobile phone or cell phone quality is inherent in man-made problems, if there is no way related departments to detect, it is really only by mobile phone manufacturers inspectors have the final say it? Manufacturers judging criteria and where is it? Yu hopes to find just the future of third-party testing platform for the real defenders of consumers, but also allow consumers to "eat boring loss" little things happen.