Flat Panel Report: Failure Rate Of 10% Of The Second Charge Into Focus

Frbiz Site


2010 years of Chinese Flat Panel TV To maintain stable growth, product performance and features rapid innovation. The first quarter of 2010, LED,



Internet TV Have become mainstream products, at the same time, also exposed a large number of products and services, lack of problems, also raised new flat-panel TV business requirements. silk throw pillows

anti snoring pillow

China Electronic Chamber of Commerce since 2005, Chinese urban consumers purchase and use of flat-panel TV a continuous state of research in 2007, flat-panel TV into the scale of growth stage, consumers concerned about product quality flat-panel television and enjoy high level of after sales service consumer demand picking up gradually, in 3? 15 Consumer Rights Day, flat screen TV quality and after-sales service norms will be the common consumer and media attention. China Electronic Chamber of Commerce, Office of Consumer Electronics investigation carried out under the flat-panel TV products on a regular basis consumer satisfaction survey of Chinese urban consumers on flat-panel TV has a status, usage, service satisfaction and other aspects of the situation analysis. And LED, the Internet television service demand times summarize the characteristics and induction. Form a "flat-panel TV by 2010 and after evaluation of consumer satisfaction with the report."



1, flat panel television home does not issued a high failure rate of 10%, excluding man-made factors still accounted for 7.6%, improper



Sample survey data: the present stage, the family has been in the urban consumers to buy flat-panel television, there have been failures in the ratio remained at 10%, excluding man-made improper, since the failure of the product itself still causes 7.6% rise. Ministry of Industry and digital TV standards compliance testing center in 2009 were purchased from the market the first 50 products, including 2 sets of black screen problem occurred, failure was 4%. Flat-panel TV product reliability problems caused by the television industry and production companies to survive. Lack of reliability standard products, with the use of time, its performance into a parabolic rate of decline quickly, resulting in frequent quality problems, while bringing enormous pressure to after-sales service.



Figure 1: The failure rate of urban households the level of flat-panel TV?? Sub-brand



2, "second charge" into the new



Complaints Focus To handle complaints under the China Electronic Chamber of Commerce platform for data, screen failure in 2009 is still the most complaints, accounting for 28.94%, but compared to a decrease of 7.26 percentage points last year,



Sharp , Samsung, Panasonic has improved the reliability of the screen manufacturing process. The second complaint charges become the latest hot spots, mainly in flat-panel TV stand, pendant secondary charges, consumers in the installation of flat-panel TV to buy before the television in addition to payment of fees, such as normal use need to buy the base or secondary pendant, Haier and other companies have to cancel the second charge into the base, choose a rack two ways.



Figure 2: Urban Family Flat TV Complaints Statistics



III Plasma TV Complaints probability is less than LCD TVs



This stage, Chinese households have a flat-panel TV types constitute, LCD TVs accounted for 85%, 15% Plasma TV, China Electronic Chamber of Commerce complained web statistics, flat panel TV LCD TV complaints complaints accounted for more than eight, plasma complaints accounting for 13. Through the LCD TV and Plasma TV market share of complaints as well as the proportion of conversion ratio, plasma TV LCD TV less than the probability of complaints. Proved from the other side of the Panasonic,



Changhong Plasma TV brands such as relatively high level of product reliability.



Table 1: Urban LCD TV, plasma TV complaints probability of project